AS the Global System for Mobile Communications (GSM) consumers in the
Southeast geo-political zone of the country expressed intense
displeasure over poor service delivery being offered by
telecommunications service providers, the Nigerian Communications
Commission (NCC) has blamed poor network service on fake, unwholesome
and substandard telephone handsets being imported from China.
The consumers, who voiced out their anger on Thursday in Awka at the Consumer Outreach Programme of the NCC, said though they welcome the number portability project, the issues targeted by the portability innovation could have been avoided if the telecoms operators and the supervising NCC were up and doing.
But NCC officials said they were working hard with the telecoms operators to provide quality and transparent services to Nigerians.
NCC Director of Public Affairs, Mr. Tony Ojobor, blamed some parts of network service failure on fake, unwholesome and substandard telephone handsets imported from China and urged subscribers to access NCC website for the approved list of handsets licensed for use in the country.
NCC Executive Commissioner, Mr. Okechukwu Itanyi, said number portability has offered consumers a choice to be with the best network while retaining their telephone numbers.
“Be informed that the commission will ensure that the tariff/billing platforms of all the networks are made transparent while we will continue to emphasise that quality of service index of all networks are published,” Itanyi said.
He appealed to consumers to register their SIM cards and avoid buying pre-registered SIM cards to benefit from the porting programme.
The consumers, who voiced out their anger on Thursday in Awka at the Consumer Outreach Programme of the NCC, said though they welcome the number portability project, the issues targeted by the portability innovation could have been avoided if the telecoms operators and the supervising NCC were up and doing.
But NCC officials said they were working hard with the telecoms operators to provide quality and transparent services to Nigerians.
NCC Director of Public Affairs, Mr. Tony Ojobor, blamed some parts of network service failure on fake, unwholesome and substandard telephone handsets imported from China and urged subscribers to access NCC website for the approved list of handsets licensed for use in the country.
NCC Executive Commissioner, Mr. Okechukwu Itanyi, said number portability has offered consumers a choice to be with the best network while retaining their telephone numbers.
“Be informed that the commission will ensure that the tariff/billing platforms of all the networks are made transparent while we will continue to emphasise that quality of service index of all networks are published,” Itanyi said.
He appealed to consumers to register their SIM cards and avoid buying pre-registered SIM cards to benefit from the porting programme.
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